Welcome to Neosurf, an online casino operated by Neosurf, located at 847 Banksia Terrace, South Brisbane QLD 4101. These Terms of Service ("Terms") govern your use of our website and gaming services.
By creating an account, accessing our website, or using any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms.
To use our services, you must meet the following eligibility requirements:
• You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater • You must be legally permitted to participate in online gaming activities in your country or region of residence • You must not be a resident of any jurisdiction where online gambling is prohibited by law • You must not be listed on any self-exclusion or banned player registers
You are responsible for ensuring that your use of our services is legal in your jurisdiction. We reserve the right to request proof of age and identity at any time. Failure to provide such documentation may result in account suspension or closure.
If we discover that you have provided false information regarding your eligibility, we reserve the right to void all wagers, confiscate winnings, and close your account immediately.
To access our gaming services, you must register for an account by providing accurate and complete information, including:
• Full legal name • Date of birth • Valid email address • Residential address • Phone number • Payment details
You agree to maintain only one account with Neosurf. Multiple accounts are strictly prohibited and may result in closure of all accounts and forfeiture of funds.
You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted through your account is your sole responsibility. You must notify us immediately if you suspect unauthorized access to your account by contacting us through our Contact Page.
You must keep your account information current and accurate. Failure to update your information may result in inability to withdraw funds or access services.
Neosurf accepts various payment methods for deposits and withdrawals. All transactions are subject to the following conditions:
• Minimum and maximum transaction limits apply as specified on our website • Deposits are typically processed immediately, while withdrawals may take 1-7 business days depending on the payment method • We reserve the right to request verification documents before processing withdrawals • All transactions must be made in your own name and from payment sources that belong to you • We do not accept third-party payments
Withdrawal requests may be subject to identity verification procedures. You may be required to provide:
• Government-issued photo identification • Proof of address dated within the last three months • Copies of payment methods used for deposits • Additional documentation as deemed necessary
We reserve the right to charge reasonable fees for deposits or withdrawals, which will be clearly communicated before you complete the transaction. Any winnings obtained fraudulently will be forfeited.
Currency exchange rates and fees may apply for international transactions. You are responsible for any taxes or fees imposed by your financial institution or government.
Neosurf may offer various bonuses, promotions, and loyalty rewards to players. All bonuses are subject to specific terms and conditions, including:
• Wagering requirements that must be met before withdrawal • Minimum deposit amounts • Time limitations for bonus use • Game restrictions and contribution percentages • Maximum bet limits while bonus is active
Unless otherwise stated, only one bonus may be active per account at any time. Bonuses are intended for recreational players only and may not be abused. We reserve the right to void bonuses and any associated winnings if we determine that bonus abuse has occurred.
Bonus abuse includes but is not limited to:
• Creating multiple accounts to claim bonuses • Using irregular betting patterns designed solely to clear wagering requirements • Colluding with other players • Any other activity we deem to be manipulative or fraudulent
We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice. Specific terms for each promotion will be available on our website.
When playing games on Neosurf, you agree to abide by the following rules:
• All games are governed by their specific rules, which are available within each game • Game outcomes are determined by random number generators (RNG) that are regularly tested for fairness • In the event of a technical malfunction, all affected bets and payouts are void • We reserve the right to void bets placed after an event has started or if the outcome is already known
You acknowledge that games are provided for entertainment purposes and that losses are possible. We do not guarantee any winnings, and past results do not indicate future outcomes.
If you experience technical difficulties during gameplay, you must notify us immediately through our Contact Page. We will investigate the issue and take appropriate action, which may include voiding bets or restoring account balances.
Maximum win limits may apply to certain games or jackpots. These limits will be clearly displayed within the game rules. We reserve the right to pay large winnings in installments.
The following activities are strictly prohibited when using Neosurf services:
• Using our services for money laundering or any illegal activity • Cheating, hacking, or using automated software or bots • Colluding with other players or engaging in fraudulent activity • Charging back deposits or providing false payment information • Creating multiple accounts or allowing others to use your account • Abusing bonuses or exploiting system errors • Harassing or threatening other players or staff members • Using VPN or proxy servers to disguise your location
Engaging in any prohibited activity will result in immediate account closure and forfeiture of all funds. We may also report illegal activities to relevant authorities.
We employ sophisticated fraud detection systems and reserve the right to investigate any suspicious activity. During investigations, accounts may be temporarily suspended, and withdrawals may be delayed.
If we determine that you have engaged in prohibited activities, we may share information about your conduct with other gaming operators and regulatory authorities.
All content on the Neosurf website, including but not limited to text, graphics, logos, images, software, and game content, is the property of Neosurf or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes only. You may not:
• Copy, modify, distribute, or reproduce any content from our website • Reverse engineer, decompile, or disassemble any software or games • Remove or alter any copyright, trademark, or proprietary notices • Use our intellectual property for commercial purposes without written permission • Frame or mirror any part of our website
The Neosurf name, logo, and all related marks are trademarks of Neosurf. Unauthorized use of our trademarks is strictly prohibited.
Any feedback, suggestions, or ideas you provide to us become our property, and we may use them without compensation or attribution to you.
To the maximum extent permitted by law, Neosurf and its officers, directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:
• Your use or inability to use our services • Technical failures, interruptions, or errors • Loss of data or account access • Unauthorized access to your account • Actions of other users • Any losses incurred from gambling activities
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that our services will be uninterrupted, secure, or error-free. We reserve the right to suspend or terminate services at any time for maintenance, updates, or any other reason.
In jurisdictions that do not allow the exclusion or limitation of liability, our liability shall be limited to the maximum extent permitted by law. In no event shall our total liability exceed the amount of deposits you have made in the preceding 12 months.
You acknowledge that gambling involves risk and that you may lose money. You agree to gamble responsibly and within your means.
If you have any complaints or disputes regarding our services, you must first contact our customer support team through our Contact Page. We will make reasonable efforts to resolve the issue promptly and fairly.
The dispute resolution process is as follows:
• Submit a detailed description of your complaint through our official channels • We will acknowledge receipt within 48 hours and begin investigation • We will provide a response within 10 business days, or notify you if more time is needed • If you are not satisfied with our response, you may escalate the matter to our senior management
Any disputes that cannot be resolved through our internal process may be submitted to an independent Alternative Dispute Resolution (ADR) service. Details of our approved ADR service are available on our website.
These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts located in Brisbane, Queensland for the resolution of any disputes.
You agree that any legal action or proceeding must be commenced within one year after the claim or cause of action arises, or such claim shall be permanently barred.
We reserve the right to withhold payments and suspend accounts during the investigation of any dispute.
You may close your account at any time by contacting us through our Contact Page. Upon closure, you must withdraw any remaining balance, subject to verification and wagering requirements.
We reserve the right to close or suspend your account at any time for any reason, including but not limited to:
• Violation of these Terms of Service • Suspected fraudulent or illegal activity • Extended period of inactivity • Failure to provide requested verification documents • Request from regulatory authorities or law enforcement
If your account is closed due to violation of these Terms, any remaining balance may be forfeited, and you will not be entitled to any bonuses, winnings, or refunds.
Upon account closure, whether initiated by you or us:
• You must immediately cease using our services • All licenses and rights granted to you under these Terms will terminate • You remain responsible for any outstanding obligations • We may retain your information as required by law or for legitimate business purposes
If you wish to self-exclude due to gambling problems, please contact us immediately. We offer self-exclusion options for periods of 6 months, 1 year, or permanent exclusion. During self-exclusion, you will not be able to access your account or create new accounts.
If you have any questions, concerns, or complaints regarding these Terms of Service or our services, please contact us:
Neosurf 847 Banksia Terrace South Brisbane QLD 4101 Australia
For customer support inquiries, account issues, or general questions, please visit our Contact Page where you will find multiple contact options including email, live chat, and telephone support.
We are committed to providing excellent customer service and will respond to all inquiries as promptly as possible. Customer support is available 24 hours a day, 7 days a week.
For responsible gambling resources and support, please visit our Responsible Gaming section or contact organizations such as Gambling Help Online (1800 858 858) or Gamblers Anonymous Australia.
These Terms of Service were last updated on the date displayed on our website. Please check regularly for updates.
